Sales Policy

Effective Date: January 16, 2025

At WinstonHeritage, we are committed to providing our customers with a seamless and secure shopping experience. Our Sales Policy outlines the terms and conditions that govern the purchase of our products. By placing an order with us, you agree to the following terms:

1. Product Availability
All products on our website are subject to availability. While we strive to maintain accurate stock levels, there may be occasions when an item is out of stock. If this occurs, we will notify you and provide the option to either wait for restocking or cancel your order.

2. Pricing
All prices listed on our website are in U.S. dollars and may be subject to change without notice. Taxes, shipping fees, and other additional charges will be calculated during the checkout process. We reserve the right to correct any pricing errors at our discretion.

3. Payment
We accept various forms of payment, including credit cards, debit cards, and secure payment processors. Payment must be made in full before an order is processed and shipped. We take necessary precautions to ensure that your payment information is handled securely.

4. Order Confirmation
Once your order is placed, you will receive an order confirmation email. This email serves as a receipt of your purchase and confirms that your order is being processed. If you do not receive an order confirmation, please contact us immediately to verify your order.

5. Shipping and Delivery
Orders will be shipped according to the shipping method selected during checkout. Shipping times may vary depending on your location and the availability of the product. We aim to dispatch all orders as quickly as possible, and tracking information will be provided once your order has shipped. Delivery times are estimates and may be subject to delays due to circumstances beyond our control.

6. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return or exchange eligible items within 30 days of receiving your order. All returned items must be in their original condition, unused, and with the original packaging. Certain products, such as custom or personalized items, may not be eligible for return or exchange.

To initiate a return or exchange, please contact our customer service team at contact@winstonheritages.com for further instructions.

7. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by either issuing a replacement or a refund, as per our return policy.

8. Customer Support
Our customer service team is here to assist you with any questions or concerns regarding your order. You can reach us at contact@winstonheritages.com or through our website’s support page.

9. Modifications to Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with the updated effective date. We encourage you to review our Sales Policy periodically to stay informed of any updates.

iness!