Shipping Policy

Effective Date: January 16, 2025

At WinstonHeritage, we are committed to delivering your orders in a timely and efficient manner. Our Shipping Policy outlines the terms and conditions related to the processing, shipping, and delivery of your orders.

1. Order Processing
Once your order is placed, it will be processed within 1-3 business days, excluding weekends and holidays. Orders are subject to product availability and payment verification. You will receive an email confirmation once your order has been processed and is ready for shipment.

2. Shipping Methods and Rates
We offer various shipping options to cater to your needs. The available shipping methods and corresponding rates will be displayed at checkout. Shipping charges are based on the shipping destination, size, weight, and the selected delivery option.

• Standard Shipping: Estimated delivery time of 5-7 business days within the U.S.
• Expedited Shipping: Estimated delivery time of 2-3 business days within the U.S.
• International Shipping: Delivery times may vary depending on the destination. Additional customs duties or taxes may apply based on your country’s regulations.

Shipping costs are calculated and added to your order total during checkout.

3. Shipping Destinations
We currently ship within the United States and to select international destinations. Please note that international shipping may take longer due to customs clearance, and additional customs duties or taxes may be charged at the time of delivery, depending on the destination country.

4. Delivery Times
Estimated delivery times are provided during the checkout process, but please note that they are only estimates and are not guaranteed. Delivery may be delayed due to factors beyond our control, such as weather conditions, shipping carrier delays, or customs processing (for international orders). We will notify you of any significant delays in processing or shipping your order.

5. Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment. If you have not received tracking details or have any concerns about your shipment, please contact our customer service team at contact@winstonheritages.com.

6. Shipping Address
Please ensure that your shipping address is accurate and complete before submitting your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information. If you need to update your address, please contact us immediately before your order is shipped.

7. Delivery Issues
If your package is lost, damaged, or stolen during transit, please contact our customer service team at contact@winstonheritages.com. We will assist in filing a claim with the shipping carrier, and, if applicable, we will issue a replacement or refund according to our Refund and Returns Policy.

8. Signature Requirement
For high-value orders, we may require a signature upon delivery to ensure that the package is received by the intended recipient. This is to protect both you and us from unauthorized deliveries.

9. Shipping to P.O. Boxes and APO/FPO Addresses
We currently do not ship to P.O. Boxes, APO, or FPO addresses. Please provide a physical address for delivery.

10. Additional Shipping Charges
In some cases, extra shipping charges may apply to remote or hard-to-reach locations, or if additional delivery services are required (such as expedited shipping). You will be notified of any additional charges before the order is processed.

11. Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review our Shipping Policy periodically to stay informed of any updates.